Platné od: 14. 6. 2026 / Effective from: 14 June 2026
These General Terms and Conditions ("TC") govern the rights and obligations arising from a distance purchase contract between the Seller and the Buyer through the MiniHPC online store at minihpc.com ("e-shop").
Seller: Levice-klima, s.r.o., registered at Vínna 7207/6, 93401 Levice, Company ID: 55170218, Tax ID: 2121886239, e-mail: minihpc.com@gmail.com, phone: +421 950 580 490 ("Seller").
Buyer: A natural person (consumer) or a legal entity / business (B2B) who submits an order through the e-shop ("Buyer").
Supervisory authority: Slovak Trade Inspection (SOI), Bajkalská 21/A, 827 99 Bratislava, Slovakia.
By submitting an order, the Buyer accepts all provisions of these TC in force on the date of submission.
2.1. The submission of an order constitutes a proposal to conclude a contract. The purchase contract is concluded upon delivery of the Seller's binding order confirmation to the Buyer's email.
2.2. The Seller reserves the right to cancel an order if the goods are no longer manufactured, supplied, or if the purchase price has changed significantly. If the order has already been paid for, the Seller will refund all received payments without undue delay, no later than 14 days from the cancellation, using the same payment method used by the Buyer.
2.3. F-Gas Notice: If the purchase involves equipment containing fluorinated greenhouse gases (outdoor AC unit, split heat pump, etc.), the Buyer commits in accordance with EU Regulation No. 517/2014 to ensure installation exclusively by a certified technician with a valid F-gas certificate.
3.1. All prices are final and include VAT at the rate applicable to the delivery country, as well as statutory packaging fees.
3.2. Recycling Fees for Non-Slovak B2B: If the Buyer is a business entity with delivery outside Slovakia, the complete obligation for reporting and paying recycling fees (WEEE) according to local legislation is transferred in full to the Buyer.
3.3. Payment of the purchase price can be made by bank transfer (proforma invoice), Cash on Delivery (where available), or online via a payment gateway.
3.4. Online Payments: The payment gateway provider is Comgate, a.s. Available payment methods include card payments (the customer enters card details into a secure gateway interface) and bank transfers (payment via direct redirection to internet banking). For more information about the payment process, please visit the pages for card payments and bank transfers.
For any complaints or questions regarding payments, the Buyer may contact the payment gateway provider directly:
Comgate, a.s.
Gočárova třída 1754 / 48b, Hradec Králové, Czech Republic
E-mail: podpora@comgate.cz
Tel: +420 228 224 267
3.5. Goods remain the property of the Seller until full payment is received. If proforma invoice payment is delayed by more than 7 business days, the Seller reserves the right to cancel the order without further notice.
4.1. Goods are dispatched by contracted carriers to the address specified in the order.
4.2. Delivery times are indicative. The Buyer will be informed of delays.
4.3. The Buyer must inspect the shipment upon delivery. Any damage must be documented in the carrier's protocol and reported to the Seller within 24 hours. The Seller recommends photographing the shipment upon receipt. Later claims for transport damage will not be accepted.
4.4. Risk of damage to goods passes to the Buyer upon acceptance or refusal of delivery.
4.5. Force Majeure: The Seller shall not be liable for delays or inability to perform caused by events of force majeure, including but not limited to natural disasters, pandemics, war, strikes, regulatory measures by public authorities, or supply chain disruptions. The Buyer will be informed of such circumstances without undue delay.
5.1. Consumer warranty period is 24 months. For B2B customers, statutory provisions apply (typically 12 months).
5.2. The Buyer is obliged to notify the Seller of any defect within two months of its discovery.
5.3. Complaints must be submitted in writing to minihpc.com@gmail.com with a description, photographs and proof of purchase. The Buyer is obliged to deliver the defective goods to the Seller's registered address unless agreed otherwise. The Seller must resolve complaints within 30 days of receipt.
5.4. The Buyer has the right to repair, replacement, a reasonable discount, or a refund for legitimate complaints.
5.5. The warranty does not cover defects caused by: improper use, mechanical damage, normal wear, force majeure, unauthorised modifications, or – especially for heat pumps and AC units – unprofessional installation without a certified technician and revision report. The Buyer is obliged to provide proof of professional installation (revision report) upon request. Without such proof, the Seller is not obliged to accept the complaint.
5.6. Limitation of Liability (B2B): For business customers (B2B), the Seller shall not be liable for any indirect, consequential or special damages (including lost profits, property damage or losses from operational downtime) arising from the use of purchased products, particularly in cases of improper installation or failure to follow manufacturer instructions. The Seller's total liability towards business entities is limited to the purchase price of the respective product. This provision does not apply to consumers.
6.1. A consumer has the right to withdraw from the purchase contract without giving a reason within 14 calendar days from receipt of goods (EU Directive 2011/83/EU, implemented by Act No. 108/2024 Coll.).
6.2. The Buyer is obliged to inform the Seller of the withdrawal. This can be done quickly and electronically via the Online Return Form, which the Buyer can access by entering their order number and email, or by clicking the link in their order confirmation email. Alternatively, the Buyer may use the model withdrawal form (provided below). The goods must then be returned unused, undamaged, and in original packaging to the Seller's address no later than 14 days.
6.3. The Seller will refund all payments including delivery costs (limited to the cheapest delivery method offered) within 14 days of receiving the withdrawal notice, but not before the goods are returned.
6.4. The Buyer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
6.5. The cost of returning the goods upon withdrawal is borne by the Buyer.
6.6. Business entities (B2B) do not have a statutory right to withdraw within 14 days. Returns are subject to individual agreement.
(complete and return this form only if you wish to withdraw from the contract)
The e-shop operator processes personal data in accordance with GDPR and applicable legislation. For complete information about data processing, legal bases, data subject rights, and supervisory authority contacts, please see our Privacy Policy.
A consumer has the right to contact the Seller with a request for remedy. If the Seller refuses or does not respond within 30 days, the consumer may file a proposal for alternative dispute resolution through:
9.1. By submitting an order, the Buyer confirms they have read and fully accept these TC.
9.2. The Seller reserves the right to amend these TC. The new version takes effect on the day of publication on the e-shop.
9.3. Matters not regulated by these TC are governed by applicable Slovak law, including the Civil Code, Commercial Code, and Act No. 108/2024 Coll. on Consumer Protection.
9.4. If any provision of these TC becomes invalid or unenforceable, the remaining provisions shall remain in full force and effect (severability clause).
9.5. The governing law is the law of the Slovak Republic. Any disputes shall be resolved by the competent courts of the Slovak Republic.