Platné od: 1. 5. 2025 / Effective from: 1 May 2025
These General Terms and Conditions ("TC") govern the rights and obligations arising from a distance purchase contract between the Seller and the Buyer through the MiniHPC online store at minihpc.com ("e-shop").
Seller: Levice-klima, s.r.o., registered at Vínna 7207/6, 93401 Levice, Company ID: 55170218, Tax ID: 2121886239, e-mail: minihpc.com@gmail.com ("Seller").
Buyer: A natural person (consumer) or a legal entity / business (B2B) who submits an order through the e-shop ("Buyer").
Supervisory authority: Slovak Trade Inspection (SOI), Bajkalská 21/A, 827 99 Bratislava, Slovakia.
By submitting an order, the Buyer accepts all provisions of these TC in force on the date of submission.
2.1. The submission of an order constitutes a proposal to conclude a contract. The purchase contract is concluded upon delivery of the Seller's binding order confirmation to the Buyer's email.
2.2. The Seller reserves the right to cancel an order if the goods are no longer manufactured, supplied, or if the purchase price has changed significantly.
2.3. F-Gas Notice: If the purchase involves equipment containing fluorinated greenhouse gases (outdoor AC unit, split heat pump, etc.), the Buyer commits in accordance with EU Regulation No. 517/2014 to ensure installation exclusively by a certified technician with a valid F-gas certificate.
3.1. All prices are final and include VAT at the rate applicable to the delivery country, as well as statutory packaging fees.
3.2. Recycling Fees for Non-Slovak B2B: If the Buyer is a business entity with delivery outside Slovakia, the complete obligation for reporting and paying recycling fees (WEEE) according to local legislation is transferred in full to the Buyer.
3.3. Payment can be made by bank transfer (proforma invoice) or Cash on Delivery where available. Goods remain the property of the Seller until full payment.
3.4. If proforma invoice payment is delayed by more than 7 business days, the Seller reserves the right to cancel the order without further notice.
4.1. Goods are dispatched by contracted carriers to the address specified in the order.
4.2. Delivery times are indicative. The Buyer will be informed of delays.
4.3. The Buyer must inspect the shipment upon delivery. Any damage must be documented in the carrier's protocol and reported to the Seller within 24 hours. Later claims for transport damage will not be accepted.
4.4. Risk of damage to goods passes to the Buyer upon acceptance or refusal of delivery.
5.1. Consumer warranty period is 24 months. For B2B customers, statutory provisions apply (typically 12 months).
5.2. Complaints must be submitted in writing to minihpc.com@gmail.com with a description, photographs and proof of purchase. The Buyer is obliged to deliver the defective goods to the Seller's registered address unless agreed otherwise. The Seller must resolve complaints within 30 days of receipt.
5.3. The Buyer has the right to repair, replacement, a reasonable discount, or a refund for legitimate complaints.
5.4. The warranty does not cover defects caused by: improper use, mechanical damage, normal wear, force majeure, unauthorised modifications, or – especially for heat pumps and AC units – unprofessional installation without a certified technician and revision report.
5.5. Limitation of Liability: The Seller shall not be liable for any indirect, consequential or special damages (including lost profits, property damage or losses from operational downtime) arising from the use of purchased products, particularly in cases of improper installation or failure to follow manufacturer instructions. The Seller's total liability is limited to the purchase price of the respective product.
6.1. A consumer has the right to withdraw from the purchase contract without giving a reason within 14 calendar days from receipt of goods (EU Directive 2011/83/EU).
6.2. The Buyer must notify the Seller using the withdrawal form below or any clear statement, and return the goods unused, undamaged, in original packaging with all accessories, at their own expense, within 14 days of sending the withdrawal notice.
6.3. The Seller will refund all payments including delivery costs (limited to the cheapest delivery method offered) within 14 days of receiving the withdrawal notice, but not before the goods are returned.
6.4. The Buyer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
6.5. Business entities (B2B) do not have a statutory right to withdraw within 14 days. Returns are subject to individual agreement.
(complete and return this form only if you wish to withdraw from the contract)
The e-shop operator processes personal data in accordance with GDPR and applicable legislation. For complete information about data processing, legal bases, data subject rights, and supervisory authority contacts, please see our Privacy Policy.
A consumer has the right to contact the Seller with a request for remedy. If the Seller refuses or does not respond within 30 days, the consumer may file a proposal for alternative dispute resolution through:
9.1. By submitting an order, the Buyer confirms they have read and fully accept these TC.
9.2. The Seller reserves the right to amend these TC. The new version takes effect on the day of publication on the e-shop.
9.3. Matters not regulated by these TC are governed by applicable Slovak law, including the Civil Code, Commercial Code, Act No. 250/2007 on Consumer Protection, and Act No. 102/2014 on Consumer Protection in Distance Selling.
9.4. If any provision of these TC becomes invalid or unenforceable, the remaining provisions shall remain in full force and effect (severability clause).
9.5. The governing law is the law of the Slovak Republic. Any disputes shall be resolved by the competent courts of the Slovak Republic.